ec33's Privacy Policy

1 Introduction

ec33 is a safe and reliable online gaming platform. We place the highest importance on the privacy of our users. This Policy describes what personal information ec33 collects, why it is collected, how that information is used, and the steps we take to protect your data.

This Policy applies to ec33's website (https://ec33.lat), mobile application (where applicable), and all our digital services. "We", "us", or "ec33" refers to the organization operating this platform. "You" or "user" refers to any registered or unregistered visitor of ec33.

2 What Information Is Collected

ec33 collects various types of information to provide its services. This information falls into two main categories:

2.1 Information You Provide Directly

• Full name and date of birth (for age verification — only users aged 21 and above may become members)
• Email address and phone number
• Postal or residential address
• Government-issued identity document details (during the identity verification process)
• Financial transaction information — such as bKash, Nagad, or Rocket numbers and bank account details
• Information provided when contacting the support team

2.2 Automatically Collected Information

• IP address and device type
• Browser type and version
• Date and time of visits to the platform
• Pages visited and session duration
• Information collected through cookies and similar tracking technologies
• Referral source and search queries (where applicable)

3 Purpose of Data Collection

ec33 does not collect any unnecessary information. The data collected is used for the following legitimate purposes:

• Account management: Handling registration, identity verification, and account security.
• Financial transaction processing: Completing deposits and withdrawals safely and preventing fraud.
• Service improvement: Enhancing platform performance and user experience.
• Customer support: Resolving your issues and inquiries promptly.
• Legal compliance: Adhering to applicable laws and regulations and responding to requests from authorities.
• Responsible gaming: Monitoring user behaviour to identify and prevent problematic gaming.
• Security and integrity: Detecting and preventing fraud, money laundering, and other improper activities.

4 Cookie Policy

ec33 uses cookies and similar technologies. Cookies are small text files stored in your browser or on your device. They help our platform function correctly.

4.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and ensure core platform functionality. These cannot be disabled.
• Analytics cookies: Used to understand which pages are visited most and how users navigate the platform.
• Functional cookies: Used to remember your preferences (such as language selection).

Most browsers allow you to control cookies. However, disabling essential cookies may prevent some ec33 services from working correctly.

5 Sharing Information with Third Parties

ec33 does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

We work with trusted third parties for payment processing (bKash, Nagad, Rocket, bank transfers), identity verification, and technology services. These partners are given only the information they need to complete their specific tasks and operate under strict confidentiality agreements.

5.2 Legal Obligations

ec33 may be legally required to provide necessary information in response to valid orders or requests from law enforcement agencies, courts, or government authorities. In such cases, we will always do our best to protect the interests of our users.

5.3 Business Transfers

In the event of a business transaction such as a merger, acquisition, or sale of assets, user information may be transferred. We will endeavour to notify users before such a change takes place.

6 Data Security Measures

ec33 takes industry-standard technical and administrative measures to protect your information:

• SSL encryption: All data transmissions are encrypted using SSL/TLS protocols.
• Secure servers: Information is stored on secure, access-controlled servers.
• Access controls: Only authorised personnel can access the information they need.
• Regular security reviews: Our security measures are reviewed and updated on a regular basis.
• Two-factor verification: An additional verification layer is used to protect account security.

7 Data Retention Period

ec33 retains your personal information only for as long as is necessary to fulfil the purpose for which it was collected, or as required to meet legal obligations.

• Active account data: Retained for as long as the account remains active.
• Financial transaction records: Retained for the period required by applicable law.
• After account closure: Some information may need to be retained for a specified period for legal or regulatory reasons.

Once the specified period has ended, information is securely deleted or anonymised.

8 Your Rights

ec33 believes you have full rights over your own information. Accordingly, the following rights are reserved for you:

8.1 Right of Access and Review

You may request a copy of the personal information ec33 holds about you at any time. Please contact our support team to make this request.

8.2 Right to Correction

If your account contains incorrect or outdated information, you may request a correction. Keeping accurate information is important for safe account management.

8.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, if there are legal obligations or active financial liabilities, complete deletion may not be possible.

8.4 Right to Object to Processing

You have the right to object to the processing of your information for marketing or analytics purposes. Let our support team know and appropriate action will be taken.

To exercise any of the rights above, contact us at: [email protected]

9 Protection of Minors' Data

ec33 is an adults-only gaming platform intended solely for users aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that we have inadvertently collected such information, it will be deleted immediately and the associated account will be closed.

If a parent or guardian believes their child has created an account on ec33, please contact us immediately.

10 International Data Transfers

ec33 provides services to the Bangladesh market. Our technical infrastructure or service provider partners may have servers located in various countries. For international data transfers, we ensure your information remains protected through encryption and appropriate agreements.

11 Third-Party Links and Services

The ec33 platform may contain links to third-party websites (such as payment gateways). These external sites have their own privacy policies and ec33 is not responsible for their practices. We recommend reading their privacy policies before using those sites.

12 Changes to This Policy

ec33 reserves the right to update this Privacy Policy from time to time. For significant changes, we will notify users in the following ways:

• Displaying a notice on the platform
• Sending a message to the registered email address
• Updating the "Last updated" date at the top of this page

Continuing to use ec33 after a revised Policy has been published will be considered your acceptance of the new Policy. If you do not agree, you may close your account and stop using the platform.

13 Contact

If you have any questions, comments, or complaints about this Privacy Policy, please get in touch with us. Our dedicated support team is available 24/7 in both Bengali and English.

• Email: [email protected]
• Live chat: Available 24/7 from any page on the platform

We take your enquiries seriously and will do our best to respond as quickly as possible.