ec33 Terms & Conditions

General Provisions

By accessing the ec33 platform or using any of its services, you are considered to have fully read, understood, and agreed to these terms and conditions. If you do not agree with any part of these terms, please do not use this platform.

These terms form a binding agreement between ec33 and its users. The term "platform" as used here refers to ec33's website, mobile interface, and all related services.

Account Registration & Eligibility

2.1 Age Requirement

Users must be at least 21 years old to register an account and play on ec33. Registration by anyone under the age of 21 is prohibited. We may request official documentation to verify age at any time.

2.2 One Account per Person

Each person may hold only one account. Creating multiple accounts for the same individual is strictly prohibited. If this rule is violated, all associated accounts will be cancelled and any balances or winnings may be forfeited.

2.3 Accuracy of Information

All information provided during registration must be accurate, complete, and up to date. Providing false information will result in account cancellation. If any details change, our support team must be notified immediately.

• Full name must match the national ID card or passport.
• A valid and active mobile number must be provided.
• The email address provided must belong to the user.
• The payment method (bKash, Nagad, Rocket, or bank) must be registered in the user's own name.

Account Security

It is your responsibility to keep your ec33 account login credentials completely confidential. Do not share your username or password with anyone. If you suspect unauthorized access to your account, notify our support team immediately.

All activities carried out from your account will be treated as your own, unless you have notified us of unauthorized access in a timely manner. ec33 is not liable for losses caused by third-party misuse of an account if it resulted from the user's own negligence.

Deposits & Withdrawals

4.1 Deposit Rules

The minimum deposit amount on ec33 is ৳500. Accepted deposit methods are bKash, Nagad, Rocket, and bank transfer (such as Dutch-Bangla Bank, BRAC Bank, and Islami Bank). Only payment methods registered in the user's own name may be used.

4.2 Withdrawal Rules

The minimum withdrawal amount is ৳500. Withdrawal requests are generally processed within 5–30 minutes. Funds will only be sent via the same method used for the original deposit. Withdrawals to third-party accounts are strictly prohibited.

4.3 Identity Verification

ec33 reserves the right to verify a user's identity before processing a withdrawal. A national ID card, passport, or other official documents may be requested. Withdrawals may be held until the KYC process is completed.

Bonuses & Promotional Offers

5.1 Welcome Bonus

ec33 offers new members a 200% welcome bonus on their first deposit, up to a maximum of ৳20,000. For example:

• Deposit ৳1,000 → Bonus ৳2,000 → Total balance ৳3,000
• Deposit ৳22,000 → Bonus ৳20,000 → Total balance ৳42,000 (bonus cap applies)

5.2 Wagering Requirements

The wagering requirement for the welcome bonus is 10 times the bonus amount. Wagering is calculated on the bonus amount only, not on the original deposit. Example: ৳2,000 bonus × 10 = ৳20,000 must be wagered before bonus winnings can be withdrawn.

5.3 Bonus Abuse

Creating multiple accounts to claim bonuses, registering multiple people from the same device or IP address, or attempting to meet bonus requirements through strategic betting methods may result in the bonus and associated winnings being cancelled. ec33 reserves the right to modify or cancel any promotional offer at any time.

5.4 VIP Program

ec33's VIP program has five tiers. Each tier comes with a weekly cashback benefit:

• Bronze: Up to 0.2% weekly cashback
• Silver: Up to 0.3% weekly cashback
• Gold: Up to 0.5% weekly cashback
• Platinum: Up to 0.6% weekly cashback
• Diamond: Up to 0.8% weekly cashback

Regular and active participation is required to move up to a higher tier. For details on tier progression, please contact the support team.

Gaming Rules

All games on ec33 are conducted fairly and impartially. Each game has its own rules, which can be found in detail within the relevant game section. If a game is left incomplete due to a technical error, the matter will be handled in accordance with the applicable policy.

• Intentionally disconnecting during a game is prohibited.
• To dispute a game result, a complaint must first be submitted through the support team.
• Any software bug or glitch found in a game must be reported immediately — exploiting it will result in winnings being cancelled.
• Game results are final and binding.

Prohibited Activities

The following activities are strictly prohibited on the ec33 platform:

• Using automated software, bots, or scripts to play games.
• Applying any technical method to influence game outcomes.
• Using the platform for money laundering or processing illegal funds.
• Colluding with other users to manipulate games.
• Attempting to hack or compromise the platform's security systems.
• Collecting or using another user's personal information.
• Engaging in any form of fraud or deceptive activity.

Account Suspension & Closure

8.1 ec33's Authority

ec33 reserves the right to temporarily suspend or permanently close any account at any time, with or without cause, particularly if these terms are violated or fraudulent activity is suspected.

8.2 Closure at the User's Request

If you wish to close your account, please notify the support team. Complete any pending withdrawals before the account is closed. Unused bonus funds are non-refundable after account closure.

8.3 Inactive Accounts

An account may be marked as inactive if there is no activity for an extended period. Please contact the support team for details on the policy applicable to inactive accounts.

Responsible Gaming

ec33 places the highest importance on responsible gaming. We believe that gaming is a form of entertainment — it should not be used as a source of income. Users can make use of the following tools:

• Deposit limits: Set daily, weekly, or monthly deposit limits.
• Self-timeout: Temporarily suspend your account for a set period.
• Self-exclusion: Permanently close your account for a long-term break.
• Reality check: Receive regular reminders during your session.

If you notice signs of gaming addiction, seek help immediately. Our support team is available 24/7 in both Bengali and English. For more information, visit our Responsible Gaming page.

Privacy & Data Protection

ec33 is committed to protecting users' personal data. We use SSL encryption and modern cybersecurity technologies. Full details on how your personal information is collected, used, and protected can be found on our Privacy Policy page.

Users' personal information will not be disclosed to third parties without a valid legal reason. If you have any concerns about data protection, please notify the support team.

Intellectual Property

All content on the ec33 platform — including logos, designs, text, graphics, software, and other elements — is protected under ec33's intellectual property rights. Reproducing, distributing, modifying, or using any part of this content for commercial purposes without ec33's written permission is prohibited.

Third-party game software providers such as Pragmatic Play, Spribe, PG Soft, and JILI retain their own intellectual property rights under their respective ownership.

Limitation of Liability

ec33's liability for any direct or indirect loss suffered by a user as a result of using the platform is limited. In particular, ec33 is not liable in the following cases:

• A game is interrupted due to an internet connection failure.
• Loss occurs due to a problem with the user's own device.
• Data is compromised as a result of a third-party cyberattack, provided ec33 had taken reasonable security measures.
• Service is disrupted due to force majeure events (natural disasters, war, pandemics, etc.).

However, if a user suffers actual financial loss due to ec33's negligence, the relevant complaint will be resolved through the appropriate process.

Terms & Conditions Changes

ec33 reserves the right to change, amend, or update these terms and conditions at any time. In the event of changes, a notice will be posted on the platform and/or sent to the registered email. Continued use of the platform after any changes will be considered as your acceptance of the new terms and conditions.

For significant changes, at least 7 (seven) days' notice will be given before they take effect, unless an emergency requires immediate changes.

Contact & Complaints

If you have any questions or complaints about these terms and conditions or any service of ec33, please contact our support team:

• Live Chat: Available 24/7 — chat directly from any page on the platform.
• Email: [email protected] (responses are provided in both Bengali and English.)

After a complaint is submitted, our team will conduct a thorough investigation and provide a resolution as quickly as possible. Full cooperation during the complaint process will lead to the fastest resolution.

For more information, visit our FAQ page or read the About Us section.